Portage & Main

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Instructions for Siphoning and Submitting a Water Sample

From any drain, siphon five ounces, one-hundred fifty milliliters (5 oz, 150 ml), of your boiler water solution. TIP: Dispose of the first couple of ounces of collected water, as it may have come into contact with sediment that may have accumulated in the drain area.

You can use the sample bottle provided with your boiler treatment or you can use a regular empty water bottle (16 oz, 500 ml). Simply flatten the bottle somewhat to expel excess air. Place the water sample inside a Ziploc bag and then, inside a second Ziploc bag to help ensure no leakages in transit.

Also include the following information with the shipment of your water sample:

Your FULL name
Your Telephone Number
Your e-mail address
Stove model and serial number
Place your personal information inside a Ziploc bag to ensure it stays dry and legible.

Send the sample to us via regular mail to the address below. If you are able to get a tracking number please do so, some water samples get lost in transit.

US Customers – please send by Priority Mail – DO NOT use UPS or Fed Ex as they may charge you brokerage fees.

Please allow approximately four weeks for your sample to be recieved and processed. We will test the water and send you the analysis, via email or mail, if you do not have an email address.

Should you have any questions in regards to submitting a sample or regarding your results, please e-mail us at info@portageandmainboilers.com or call us toll free 1-800-561-0700.

Water Samples can be sent to:
Heat Smart Plus Inc
C/O Portage and Main Boilers
RR3 Stn Main
Prince Albert, Saskatchewan
S6V 5R1
Canada

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About Portage & Main

Our head office is located in Prince Albert, Saskatchewan, Canada. Our dealer network spans North America and we would be glad to put you in touch with one of our knowledgeable agents. Our staff oversees the development of new products, monitors production, designs heating systems, and offers tech support for installers. All our wood furnaces are designed for installation outdoors and deliver wood heat indoors.

Email

info@portageandmainboilers.com

Tollfree

1-866-301-4952

1-800-561-0700

Phone

(306) 922-1722

Hours

Monday-Friday : 8am to 5pm CST

Mailing Address

Courier Delivery

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